Terms and conditions

Last updated: [28 Dec 2025]

Welcome to Unloved Secrets (“we,” “our,” “us”). By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Use of website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will use the website for lawful purposes only.
  • You will not misuse, hack, or attempt to disrupt the website or its services.

2. Products (stickers & keychains etc.)

  • All stickers, custom mugs, tshirts, greeting cards and keychains are sold as described on the product pages.
  • Colors, sizes, and designs may appear slightly different due to screen settings or manufacturing variations.
  • Handmade or custom items may have minor imperfections, which are part of their uniqueness.

3. Custom & personalised orders

  • Custom or personalised orders cannot be canceled, refunded, or exchanged once production has started.
  • Please double-check spelling, design, and details before placing a custom order.
  • We are not responsible for errors provided by the customer.

4. Pricing & payments

  • All prices are listed in CAD unless stated otherwise.
  • Prices may change without prior notice.
  • We accept payments through [Paypal, Credit/Debit Cards, Stripe, etc.].
  • Orders will only be processed after full payment is received.

5. Shipping & delivery

  • We aim to ship orders within [2-4 business days] after confirmation.
  • Delivery times are estimates and may vary due to postal services, weather, or customs delays.
  • We are not responsible for delays caused by shipping carriers.
  • Incorrect shipping addresses provided by customers may result in delays or lost packages.

6. Returns & refunds

  • Returns are accepted only for damaged or incorrect items.
  • You must contact us within 24 hours of receiving your order.
  • Items must be unused and in original condition.
  • Shipping costs are non-refundable unless the error was ours.
  • Custom or personalized items are non-refundable.

7. Intellectual property

  • All designs, logos, images, and content on this website are the property of Unloved Secrets.
  • You may not copy, reproduce, sell, or use our designs without written permission.

8. Limitation of liability

  • Our products are for decorative or personal use only.
  • We are not responsible for misuse of stickers or keychains.
  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Privacy

  • Your personal information is handled according to our Privacy Policy.
  • We do not sell or share customer data with third parties except as required to process orders.

10. Changes to terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

11. Governing law

These Terms and Conditions are governed by the laws of Ontario, Canada

12. Contact information

For questions or concerns, please contact us:

📧 Email: info@unlovedsecrets.com

🌐 Website: www.unlovedsecrets.com